We are open!  Please read our ‘know before you go’ guidelines to ensure a safe and enjoyable visit

Booking Terms

Covid-19 (coronavirus) 2020
For more information on our Covid-19 procedures and ts and cs please see our know before you go page.

Due to current government legislation around ‘the rule of 6’ we can only accept bookings for 6 people or fewer, unless your household (or support bubble) contains more than 6 people. If you need to book for a household of 7+ people please call our bookings line on 01904 261262.

Specific offers
For full terms and conditions on all our discounts and promotions please click here. 

Cancellations
Cancellations must be made at least 48 hours in advance of your arrival time. All bookings made are non-refundable. Standard fees for cancellation are 100% of the booking. To discuss cancelling your booking please call 01904 261262.

Arrival / Late arrival
We ask all visitors to arrive at least 10 minutes before their scheduled tour time. York’s Chocolate Story reserves the right to refuse entry to any visitors arriving after their scheduled tour time. York’s Chocolate Story retains absolute discretion as to whether late arriving visitors will be charged for their tour. Standard fees for late arrival will be 100% of the booking.

No-shows
York’s Chocolate Story retains absolute discretion as to whether visitors who do not arrive for their tour will be charged.  Standard fees for no-shows are 100% of the booking.

Refunds
York’s Chocolate Story retains absolute discretion as to whether refunds will be given.

Refusal of Entry
York’s Chocolate Story reserves the right to refuse entry on to a tour or remove any person who:
a. Arrives late for their tour
b. Is suspected to be under the influence of drugs or alcohol
c. Does not respect the historical nature of the attraction
d. Behaves in a manner which is disruptive to the enjoyment of other visitors
e. Behaves in a manner which compromises the safety of other visitors or staff
f. Uses verbal or physical threats or insults toward any member of staff or/and fellow guests

Photography
Photography is not allowed during any tour at York’s Chocolate Story

Personal Belongings
All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.

York’s Chocolate Story and Continuum Attractions reserve all rights


York's Chocolate Story
King's Square, York YO1 7LD 01904 261262
©York's Chocolate Story. All Rights Reserved.
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Continuum Attractions is committed to achieving the highest standards of Health & Safety to all its visitors and employees. We are proud of the processes, systems and procedures we have in place across our business. Health & Safety is much a part of our company culture as our dedication to delivering unique experiences in memorable locations.