Booking Terms & Conditions

Gift vouchers
For terms and conditions of booking or redeeming gift vouchers please see our dedicated page here.

Specific offers
For full terms and conditions on all our discounts and promotions please click here. 

Cancellations
Cancellations must be made at least 48 hours in advance of your arrival time. All bookings made are non-refundable. Standard fees for cancellation are 100% of the booking. To discuss cancelling your booking please call 01904 527765.

Arrival / Late arrival
We ask all visitors to arrive at least 10 minutes before their scheduled tour time. York’s Chocolate Story reserves the right to refuse entry to any visitors arriving after their scheduled tour time. York’s Chocolate Story retains absolute discretion as to whether late-arriving visitors will be charged for their tour. Standard fees for late arrival will be 100% of the booking.

No-shows
York’s Chocolate Story retains absolute discretion as to whether visitors who do not arrive for their tour will be charged.  Standard fees for no-shows are 100% of the booking.

Refunds
York’s Chocolate Story retains absolute discretion as to whether refunds will be given.

Refusal of Entry
York’s Chocolate Story reserves the right to refuse entry on to a tour or remove any person who:
a. Arrives late for their tour
b. Is suspected to be under the influence of drugs or alcohol
c. Does not respect the historical nature of the attraction
d. Behaves in a manner which is disruptive to the enjoyment of other visitors
e. Behaves in a manner which compromises the safety of other visitors or staff
f. Uses verbal or physical threats or insults toward any member of staff or/and fellow guests

Photography
Photography is not allowed during any of the tour at York’s Chocolate Story

Personal Belongings
All items, belongings and other property brought into the Attraction by you are at your own risk and we accept no liability for any loss or damage to such property. As such, we recommend that you do not bring valuables to the Attraction.

York’s Chocolate Story and Continuum Attractions reserve all rights