Listed below are Frequently Asked Questions. If you still have a question, please contact us.
The tour lasts for around 1 hour and 15 minutes
No, you don’t have to book and can just come in whenever we are open.
Due to our attraction being located in York City Centre there is no onsite car park. Shambles Q Park, YO1 7NT is the closest nearby car park, roughly 5 minute walk away (Car parking prices can be found on their website).
We recommend the tour for anyone from the age of 4 and up.
To redeem your York’s Chocolate Story gift voucher click here
Each tour is accessible for one wheelchair with lift access throughout the attraction. Please email with your booking reference informing us at the attraction once the booking is made so we can track tours accordingly.
Unfortunately our masterclasses are held in our Skipper Suite, which is currently not accessible by lift.
During quieter times prams are allowed on the tours or we do have space to store them.
Please visit our accessibility and allergies page for more information.
Yes, we offer a 20% discount for all bluelight holders and NHS workers. This discount is bookable using the code ‘bluelight20’ when promoted on the booking page and subject to availability.
Yes, we offer a 20% discount off tours for English Heritage Membership holders. This discount code for online bookings is ‘engheritage20’. Available for walk up as well. Please make sure you have your English Heritage membership card with you for proof.
Yes, with every paying service user, we offer a free place to an essential carer. This discount is applied when a carer ticket is purchased during the online booking process.
Discount available for walk in, so call in at the attraction to get booked in.
At the moment we do not accept York Passes.
If you are a York resident you can get 20% off our tour tickets with Chocolate Sundays. This is only available on Sundays and you must present a valid photo ID to prove residency. Full terms and conditions can be found here.
There are a selection of our products which you can purchase from our online shop. Click here to visit our shop and see what’s available.
Yes, we currently have indoor and outdoor seating areas, both are great places to enjoy a refreshing drink or chocolatey treat from our café. Takeaway options are also available.