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Listed below are Frequently Asked Questions. If you still have a question, please contact us.
The standard guided tour lasts between 1 hour and 1 hour 15 minutes. The Tour & Truffle Rolling last between 1 hour 15 minutes and 1 hour 30 minutes.
Yes absolutely! Customers are welcome to purchase items and sit in our café or browse our shop whenever we are open.
Due to our attraction being located in York City Centre, there is no onsite car park. Shambles Q Park, YO1 7NT is the closest nearby car park which is roughly a 5 minute walk away (car parking prices can be found on their website).
We recommend the tour for anyone from the age of 4 and over. Under 4’s get free access to our tours but must book a free ticket via the website booking page.
To redeem your York’s Chocolate Story gift voucher click here
Each Guided Tour is accessible for one wheelchair with lift access throughout the attraction. If you have any accessibility needs, please speak to our Reservations Team prior to placing a booking. You can call them on 01904 527765 or email dutymanager@yorkschocolatestory.com. For those with accessibility requirements we recommend booking in advance. Without an advance booking guests may need to wait a considerable time to start a tour.
Unfortunately we do not have a wheelchair lift available to access our downstairs function room where our Chocolate Masterclasses are held . We do however have wheelchair access on our 1st floor where our VIP Chocolate Masterclasses take place.
During quieter times pushchairs are allowed on the Guided Tours.
Please visit our accessibility and allergies page for more information.
Yes, we offer a 20% discount for all bluelight holders and NHS workers. This discount is bookable using the code ‘bluelight20’ when promoted on the booking page and subject to availability.
Full terms and conditions of this offer can be found online here: https://www.yorkschocolatestory.com/discount-terms-conditions/
Yes, we offer a 20% discount off standard Guided Tours for English Heritage Membership holders. This discount code for online bookings is ‘engheritage20’. Available for walk up as well. Please make sure you have your English Heritage membership card with you for proof.
Full terms and conditions of this offer can be found online here: https://www.yorkschocolatestory.com/discount-terms-conditions/
Yes, one carer is admitted free with a full paying guest (1x carer booking booking). This discount is applied when a carer ticket is purchased during the online booking process. This applies to standard tours, truffle rolling tours and several seasonal tours only (see booking page for ticket availability).
Full terms and conditions of this offer can be found online here: https://www.yorkschocolatestory.com/discount-terms-conditions/
In order to qualify for our carers ticket, the carer should bring proof with them that they are named as the paid guest registered carer – the documents we accept that we accept as proof are:
– Carers card
– Carers Allowance Letter of Award (and proof of ID)
– Disability Living Allowance Letter (DLA).
Any queries, please contact us.
We do not accept York Passes, however we do accept the York VIP Pass.
If you are a York resident you can get 20% off our tour tickets with Chocolate Sundays. This is only available on Sundays and you must present a valid photo ID to prove residency.
Full terms and conditions of this offer can be found online here: https://www.yorkschocolatestory.com/discount-terms-conditions/
At current, we do not offer a discounted rate for Student or Senior Admissions. We encourage you to take advantage of our other discounts where possible.
There are a selection of our products which you can purchase from our online shop. Click here to visit our shop and see what’s available.
Yes, we currently have indoor and outdoor seating areas, both are great places to enjoy a refreshing drink or chocolatey treat from our café. Takeaway options are also available.
We are committed to being a sustainable business. You can read more about our approach in our Sustainability Policy.
We stock a wide range of chocolate that has been carefully selected with consideration to its sustainability impacts. In our shop you will find some chocolate which is Fairtrade certified, palm-oil free and packaged in recyclable materials. We also stock gluten free, dairy free, nut free, soya free and vegan options. Read more about our approach to responsible sourcing here
York’s Chocolate Story
King’s Square, York YO1 7LD
