Frequently Asked Questions

Listed below are Frequently Asked Questions. If you still have a question, please contact us.

About the Guided Tour

  • 1. How long does the Guided Tour last?

    The standard guided tour lasts between 1 hour and 1 hour 15 minutes. The Tour & Truffle Rolling last between 1 hour 15 minutes and  1 hour 30 minutes.

  • 2. Can I visit the shop or café without booking a tour?

    Yes absolutely! Customers are welcome to purchase items and sit in our café or browse our shop whenever we are open.

  • 3. Is there a car park on site at the attraction?

    Due to our attraction being located in York City Centre, there is no onsite car park. Shambles Q Park, YO1 7NT is the closest nearby car park which is roughly a 5 minute walk away (car parking prices can be found on their website).

  • 4. What age do you recommend for the Guided Tour?

    We suggest the Guided Tour for guests aged 4 and above. Children under 4 are welcome to visit for free. While they still need a ticket for entry, you can easily add a complimentary ticket during the booking process on our website booking page.

  • Does the Guided Tour cater for allergies/dietary requriements?

    We can accommodate a range of dietary needs on our Guided Tour. This includes nut, soy, gluten, or dairy allergies, and a vegan diet. While we strive to offer alternative samples or dark chocolate substitutes whenever possible, please be aware that as we operate an open kitchen, we cannot guarantee the absence of traces. Feel free to reach out to our team at to discuss your specific requirements.

  • 5. How do I redeem my voucher?

    To redeem your York’s Chocolate Story gift voucher click here 


  • 1. Is our Guided Tour wheelchair accessible?

    Each Guided Tour is accessible for one wheelchair with lift access throughout the attraction. If you have any accessibility needs, please speak to our Reservations Team prior to placing a booking. You can call them on 01904 527765 or email For those with accessibility requirements we recommend booking in advance. Without an advance booking guests may need to wait a considerable time to start a tour.

  • 2. Are Masterclasses wheelchair accessible?

    Unfortunately we do not have a wheelchair lift available to access our downstairs function room where our Chocolate Masterclasses are held .  We do however have wheelchair access on our 1st floor where our VIP Chocolate Masterclasses take place.

  • 3. Are pushchairs allowed on the Guided Tour?

    During quieter times pushchairs are allowed on the Guided Tours.

  • 4. Where can I find more information on accessibility and allergies?

    Please visit our accessibility and allergies page for more information.


  • 1. Do you offer a NHS/Bluelight discount?

    Yes, we offer a 20% discount for all bluelight holders and NHS workers. This discount is bookable using the code ‘bluelight20’ at checkout or should be quoted at the admissions desk for walk-ins.  Valid photo proof is required on arrival.

    Full terms and conditions of this offer can be found online here:

  • Do you offer Armed Forces/Emergency Services discount?

    Yes, we offer a 20% discount for all Armed Forces/Emergency Services workers. This discount is bookable using the code ‘bluelight20’ at checkout or should be quoted at the admissions desk for walk-ins. Valid photo proof is required on arrival.

    Full terms and conditions of this offer can be found online here:

  • 2. Do you offer an English Heritage Discount?

    Yes, we offer a 20% discount off standard Guided Tours for English Heritage Membership holders. This discount code for online bookings is ‘engheritage20’. Available for walk up as well. Please make sure you have your English Heritage membership card with you for proof.

    Full terms and conditions of this offer can be found online here:

  • 3. Do you offer a carer discount?

    Yes, one carer is admitted free with a full paying guest (1x free carer per booking). This applies to standard tours, truffle rolling tours and several seasonal tours only (see booking page for ticket availability).  Carer proof and photo ID is required on arrival. See our T&Cs for more details.

  • 4. How do I prove I qualify for a carer ticket?

    In order to qualify for our carers ticket, the carer should bring proof with them that they are named as the paid guest registered carer – the documents we accept that we accept as proof are:

    • Carers card
    • Carers Allowance Letter of Award (and proof of ID)
    • Disability Living Allowance Letter (DLA).
    • Personal Independence Payment (PIP) .

    Any queries, please contact us.

  • 5. Do you accept York Pass/York VIP pass?

    Yes! We accept both the York Pass and York VIP Pass for walk-in bookings on our Classic Guided Tour. Tour slots are subject to availability on the day.

  • 6. Do you offer discount to York residents?

    If you are a York resident you can get 20% off our tour tickets with Resident Sundays. This is only available on Sundays and you must present a valid photo ID to prove residency.

    Full terms and conditions of this offer can be found online here:

  • 7. Do you offer Student/Senior Discount?

    At current, we do not offer a discounted rate for Student or Senior Admissions. We encourage you to take advantage of our other discounts where possible.

Shop and Cafe

  • 1. Can I buy your products online?

    There are a selection of our products which you can purchase from our online shop. Click here to visit our shop and see what’s available.

  • 2. Can we sit in to eat or drink?

    Yes, we currently have indoor and outdoor seating areas, both are great places to enjoy a refreshing drink or chocolatey treat from our café. Takeaway options are also available.


  • 1. What is York's Chocolate Story doing on sustainability?

    We are committed to being a sustainable business. You can read more about our approach in our Sustainability Policy.

  • 2. Is your chocolate sustainable?

    We stock a wide range of chocolate that have been carefully selected with consideration to its sustainability impacts. In our shop you will find some chocolate which is Fairtrade certified, palm-oil free and packaged in recyclable materials. We also stock gluten free, dairy free, nut free, soya free and vegan options. Read more about our approach to responsible sourcing here.

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