Frequently Asked Questions

Listed below are Frequently Asked Questions. If you still have a question, please contact us.

Please note that we are closed on Monday the 19th of September as a mark of respect for HRH Queen Elizabeth II’s funeral.

About the Guided Tour

  • 1. How long does the Guided Tour last?

    The tour lasts for around 1 hour and 15 minutes

  • 2. Do I have to book if just visiting the shop or café?

    No, you don’t have to book and can just come in whenever we are open.

  • 3. Is there a car park on site at the attraction?

    Due to our attraction being located in York City Centre there is no onsite car park. Shambles Q Park, YO1 7NT is the closest nearby car park, roughly 5 minute walk away (Car parking prices can be found on their website).

  • 4. What age do you recommend for the Guided Tour?

    We recommend the tour for anyone from the age of 4 and up.

  • 5. How do I redeem my voucher?

    To redeem your York’s Chocolate Story gift voucher click here 


  • 1. Is our Guided Tour wheelchair accessible?

    Each Guided Tour is accessible for one wheelchair with lift access throughout the attraction. If you have any accessibility needs, please speak to our Reservations Team prior to placing a booking. You can call them on 01904 527765 or email For those with accessibility requirements we recommend booking in advance, as without an advance booking guests may need to wait a considerable time to start a tour.

  • 2. Are Masterclasses wheelchair accessible?

    Unfortunately our Masterclasses are held in our function room, which can only be reached by a flight of stairs.

  • 3. Are prams allowed on the Guided Tour?

    During quieter times prams are allowed on the Guided Tours or we do have space to store them.

  • 4. Where can I find more information on accessibility and allergies?

    Please visit our accessibility and allergies page for more information.


  • 1. Do you offer a NHS/Bluelight discount?

    Yes, we offer a 20% discount for all bluelight holders and NHS workers. This discount is bookable using the code ‘bluelight20’ when promoted on the booking page and subject to availability. 

  • 2. Do you offer an English Heritage Discount?

    Yes, we offer a 20% discount off tours for English Heritage Membership holders. This discount code for online bookings is ‘engheritage20’. Available for walk up as well. Please make sure you have your English Heritage membership card with you for proof. 

  • 3. Do you offer a carer discount?

    Yes, with every paying service user, we offer a free place to an essential carer. This discount is applied when a carer ticket is purchased during the online booking process.

  • 4. How do I book my Car Park Ticket discount?

    Discount available for walk in, so call in at the attraction to get booked in.

  • 5. Do you accept York Pass?

    At the moment we do not accept York Passes.

  • 6. Do you offer discount to York residents?

    If you are a York resident you can get 20% off our tour tickets with Chocolate Sundays. This is only available on Sundays and you must present a valid photo ID to prove residency. Full terms and conditions can be found here.

Shop and Cafe

  • 1. Can I buy your products online?

    There are a selection of our products which you can purchase from our online shop. Click here to visit our shop and see what’s available.

  • 2. Can we sit in to eat or drink?

    Yes, we currently have indoor and outdoor seating areas, both are great places to enjoy a refreshing drink or chocolatey treat from our café. Takeaway options are also available. 

York’s Chocolate Story
King’s Square, York YO1 7LD

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