We are open! Please read our ‘know before you go’ guidelines to ensure a safe and enjoyable visit
Listed below are Frequently Asked Questions. If you still have a question, please contact us.
The tour lasts for around 1 hour and 15 minutes
No, you don’t have to book and can just come in whenever we are open.
Due to our attraction being located in York City Centre there is no onsite car park. Shambles Q Park, YO1 7NT is the closest nearby car park, roughly 5 minute walk away (Car parking prices can be found on their website).
Each tour is accessible for one wheelchair with lift access throughout the attraction. Please email with your booking reference informing us at the attraction once the booking is made so we can track tours accordingly.
During quieter times prams are allowed on the tours or we do have space to store them.
Please visit our accessibility and allergies page for more information.
Yes, we offer a 20% discount for all bluelight holders and NHS workers. This discount is only accepted on walk ups.
Yes, we offer a 25% discount off tours for English Heritage Discount holders. This discount is only available on walk ups.
Yes, with every paying service user, we offer a free place to an essential carer.
Discount available for walk in, so call in at the attraction to get booked in.
There are a selection of our products which you can purchase from our online shop. Click here to see what’s available.
Whilst seating is usually available, we are only offering takeaway at the moment due to the current climate.