Guest Services Team Member
We are excited to offer an exceptional opportunity to a Guest Services Member at York's Chocolate Story.
Continuum Attractions has been a part of the UK attractions industry for almost four decades, establishing itself as one of the UK’s leading operators. We employ over 500 talented people across our sites, and our attractions welcome almost two million guests each year, enchanting them with engaging visitor experiences that enrich, entertain and bring stories to life.
Our expanding portfolio of UK based attractions includes: ITV’s Coronation Street Experience and Emmerdale Village Tour, The Loch Ness Experience, The Real Mary King’s Close on Edinburgh’s Royal Mile, York’s Chocolate Story, Eden Camp in Malton, Oxford Castle Prison.
York's Chocolate Story, located in the heart of York, is an entertaining and informative guided tour through the history of York's most famous chocolate-making families and their finest creations. Guests discover chocolate's origins, how to make it, how to taste it like an expert and even the sustainable future of chocolate.
As a member of our guest services team, you will deliver outstanding experiences for our guests ensuring their time with us is a memorable one.
Using your vibrant personality, you will greet and host our guests giving them the warmest of welcomes and a reason to return.
We are looking for a team member with sparkle and passion, that are genuinely interested in providing high quality guest service and telling the stories of our unique attraction. A team playing attitude is a must.
Key Accountabilities:
Observe and report immediately any incidents, which may affect the health and safety of other team or guests of the attraction.
Contribute to the commercial success of the attraction by promoting the attraction to prospective guests.
Follow daily opening and closing procedures as appropriate.
Take pride and responsibility in the appearance of the attraction.
Ensure that all retail areas are merchandised creatively.
Be competent and able to support across all commercial areas of the attraction
Ensure the guest experience is delivered to the very highest standards, whilst endeavouring to make each visit feel memorable.
Proficient use of the till and booking system.
Observe and report immediately any incidents, which may affect the presentation, other team or guests of the attraction.
Actively promote sales
Ensure that all guests leave having had a positive and memorable experience and encourage them to leave feedback on social media.
Assist in stock management processes.
Attend all training sessions and team meetings as required.
Work towards OKR’s and personal development blueprint.
Ensure that all policies and procedures are adhered to
Identify any suggestions for improvement to enhance the guest experience within the attraction.
What we offer
In return, we will invest in your career. We offer:
Salary: £12.81 per hour
Cash back on your medical costs
An additional day off for your birthday
Shopping discounts and much more…
Contract: Permanent position available for 32 hours PER WEEK.
Applicants must have the flexibility to work weekends when needed. Bank Holidays also included.
We look forward to reviewing your application!
Please send your CV and cover letter to [email protected]
For the full job description, please click below:
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