About the Guided Tour

Yes absolutely! Customers are welcome to purchase a takeaway drink from our café or browse our shop whenever we are open.

Due to our attraction being located in York City Centre, there is no onsite car park. Shambles Q Park, YO1 7NT is the closest nearby car park which is roughly a 5 minute walk away (car parking prices can be found on their website).

Find out more about how to find us here.

We suggest the Guided Tour for guests aged 4 and above. Children under 4 are welcome to visit for free. While they still need a ticket for entry, you can easily add a complimentary ticket during the booking process on our website booking page here.

We can accommodate a range of dietary needs on our Guided Tour. This includes nut, soy, gluten, or dairy allergies, and a vegan diet. While we strive to offer alternative samples or dark chocolate substitutes whenever possible, please be aware that as we operate an open kitchen, we cannot guarantee the absence of traces. Feel free to reach out to our team at info@yorkschocolatestory.com to discuss your specific requirements.

Find out more about how we cater for allergies/dietary requirements here.

Your York’s Chocolate Story gift voucher can be redeemed here. 

• Classic Guided Tour - approximately 1 hour to 1 hour 15 minutes
• Tour & Truffle Rolling - approximately 1 hour 15 minutes to 1 hour 30 minutes
• Gin & Rum Tours - approximately 1 hour 30 minutes
• VIP Masterclass - approximately 2 hours
• Family Masterclass (available during school holidays) - approximately 1 hour 30 minutes

Please note that experience times are approximate and may vary slightly.

For details of any seasonal events or special experiences, please visit our website.