Know before you go: everything you need to know for your visit to York’s Chocolate Story

UPDATE: Face coverings are to be worn whilst inside our attraction and shop, in line with government guidelines.

Our aim is for both you and us to follow both the government guidelines, and our social etiquette guidelines, so your time with us is enjoyable and you can visit us with confidence.   

The safety of our guest and team is paramount and as a result we are constantly reviewing and following government guidelines.

These are the things we are doing:

  1. Our team safety protocols – where applicable, the team will be wearing masks or visors and sometimes gloves (they’ll still be smiling). Team members will endeavour to maintain an appropriate social distance between you and your group.  (Prior to every shift the team will complete a pre-check, including hand washing and a temperature check, to ensure they are ready and able to work).
  2. Wash / sanitising hands – We have installed hand sanitise points at regular intervals around the attraction.

This is what we ask of you:

  1. If you are not well – high temperature, coughing or any other recognised symptoms – please do not visit. Come when you are well. We will enforce this. Let us know as soon as possible and we may be able to arrange an alternative date, voucher or refund
  2. Wearing a mask or face covering is in line with government guidelines when inside the attraction or shop. Under 11 year olds or if you have an exemption form you are not required to wear a face covering or mask.

We cannot wait to welcome you and share York’s Chocolate Story…

Please note: We have taken enhanced health and safety measures across our site for you, our other guests and our team members. An inherent risk of COVID-19 exists in every public place where people are present. By entering our attraction, guests accept they have a duty to take steps to ensure their own safety. All guests should behave in a safe manner or we will ask you to leave for the safety of others. Please respect our team. 

York’s Chocolate Story
King’s Square, York YO1 7LD

©York's Chocolate Story. All Rights Reserved.
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Continuum Attractions is committed to achieving the highest standards of Health & Safety to all its visitors and employees. We are proud of the processes, systems and procedures we have in place across our business. Health & Safety is much a part of our company culture as our dedication to delivering unique experiences in memorable locations.