Guest Experience Manager

Join our team as a Guest Experience Manager at York’s Chocolate Story

York’s Chocolate Story, located in the heart of York, is an entertaining and informative guided tour through the history of York’s most famous chocolate-making families and their finest creations. Guests discover chocolate’s origins, how to make it, how to taste it like an expert and even the sustainable future of chocolate.

You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills as in this role you would be leading our Tour Guide team. The role is varied and you need to be a fast thinker and work well under pressure.

Our attraction’s success revolves around our guests and you’ll spend every day finding ways to do things better, for them. You will be responsible for ensuring our tours run smoothly, reviewing and amending tour scripts and continuously seeking new ways to develop the tours we offer. We are looking for someone who is creative and has a passion for the stories we tell.

You will work on a rota which includes mornings, evenings and weekends and you must have a guest focused approach.

We’re looking for an individual who has a flair for guest service, has strong communication skills, has a friendly attitude towards colleagues and guests.

In return, we will invest in your career. We offer:

• Cash back on your medical costs
• An additional day off for your birthday
• Shopping discounts and much more…

Contract: 40 hours per week permanent Contract. Weekends & Bank Holidays included.

Salary: £27,776 per annum

Need more inspiration to apply? Here’s what our current team think about working at York’s Chocolate Story (figures from our October 2023 engagement survey): 88% of team can count on their colleagues for support when needed.

We look forward to reviewing your application!

Does this opportunity interest you?